Cancellations, Refunds, and Returns
Orders must be canceled prior to shipping in order to avoid being charged. Most orders will ship same day so if you would like to cancel your order please contact us immediately.
Any orders returned to sender (RTS) will be issued a full refund less the shipping cost, even if the order qualified for free shipping. Premium Vape Supply is not responsible for shipping addresses that are inaccurately entered or missing information. It is the buyer’s responsibility to ensure all information is correct prior to shipment of their order.
Please contact us for address changes or cancellation requests as soon as possible. Sealed and unaltered orders in original packaging may be returned within 10 business days for a full refund less shipping cost. Buyer pays for all return shipping.
- Consumable and perishable items (e liquid and replacement coils): No returns accepted under any circumstances.
- Personal hygiene products (atomizers and all atomizer spare parts): May be returned for a refund within 10 business days of receipt only if unopened.
- All other products: May be returned for refund or replacement within 3 days of receipt if determined by support to be defective (Requires RMA #).
- There are no exchanges or store credit.
- Replacement will be sent out upon receiving defective product.
- Refund will be issued upon return of unopened product.
- All international orders: ALL SALES ARE FINAL.
If you received the wrong item or there was an error in your shipment, please let us know within 3 business days.
If you have any questions regarding this policy or your current order, please contact us at [email protected].
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Premium Vape Supply disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Premium Vape Supply does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Premium Vape Supply does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Premium Vape Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Premium Vape Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Premium Vape Supply product is mistakenly listed at an incorrect price, Premium Vape Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Premium Vape Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Premium Vape Supply shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Premium Vape Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.