The list below is NOT intended to be an exhaustive list of excluded shipping destinations. Certain states, counties, cities, municipalities, and destinations may NOT be listed. Certain shipping destinations are dynamic and subject to change in accordance with executive and court orders. Shipping destinations subject to change WITHOUT any prior notice to ensure compliance with state regulations. Please stay current and ensure you are in full compliance prior to attempting an order. Third Party Age Verification strictly enforced.
We do NOT ship to Arkansas, Maine, Massachusetts, Nevada, New Jersey, New York, Rhode Island, South Dakota, Utah, Vermont, or Washington. Additionally, we do not ship to certain localities that have implemented restrictions, including Boulder, CO; Cook County, IL; Livermore, CA; Los Angeles, CA; Menlo Park, CA; Sacramento, CA; and San Francisco, CA. Please understand your state regulations and tax requirements prior to purchasing. We are not responsible for any restrictions or additional taxation provided by your state.
Thank you for your understanding
We are proud to offer free USPS First Class shipping on orders shipping within the USA above $40.00 (after coupon codes have been applied). Shipping promotions for free First Class shipping or free upgrade to Priority shipping do not apply to international orders or wholesale orders. We will make every effort to ship orders the same business day as they are placed. Order cut-off time for USPS Priority Express shipments is 10:00AM Pacific Time Monday through Friday. Cut-off time for same-day processing of standard and Priority shipments is 10:00AM Pacific Time Monday through Saturday. Orders placed after the cut-off time will be shipped no later than end of the following business day. Stated cut-off and order processing times apply to all orders unless an order is placed on hold due to an item out of stock, additional order information needed, age verification incomplete or payment requiring additional verification information, in which case you will be notified. Processing and fulfillment speed estimates do not apply to wholesale orders. Order cut-off times are best estimates but cannot be guaranteed and no orders are guaranteed to ship Saturday. No orders will be shipped on Sundays or postal holidays due to USPS operating hours. IF YOUR PRODUCTS ARE SPECIALLY PACKAGED, Premium Vape Supply may break down the package for shipping purposes. Please contact us if you have any questions or problems regarding this matter.
As of December 7, 2019 the following shipping promotions apply for domestic retail shipments:
-Orders OVER 150mls AND GREATER THAN $40.00 please select FREE USPS Shipping. We will MANUALLY upgrade to USPS Priority shipping.
-Orders OVER 150mls BUT LESS THAN $40.00, please select USPS First Class shipping to minimize cost. We will MANUALLY upgrade to USPS Priority shipping.
We ship to the United States*, US Protectorates (Guam and US Virgin Islands), and APO/DPO/FPO/Other military addresses. USPS Priority Express shipping is not available for APO/DPO/FPO/Other military addresses.
*Please note: due to recent regulations, we regret that we cannot ship to all US locations. The list of locations we ship to is subject to change.
Once your order has shipped, you will receive an email with tracking information to the email address provided with your order. If your order is marked shipped and you are provided a tracking number, it is not guaranteed that it has made it out the same day. Please allow at least one business day for online tracking information to be updated by the carrier as tracking information may be transmitted with a delay.
Estimated Transit Times for Domestic USA Shipments:
USPS First Class Mail: 3-5 business days
USPS Priority Mail: 1-3 business days
USPS Priority Express Mail: 1-2 business days
Transit times are approximate and are not guaranteed for USPS shipments except a money-back guarantee for Priority Express shipments. Sundays and USPS holidays are not included in estimated transit times.
Premium Vape Supply is not responsible for shipping carrier delays. We are located in Tempe, AZ, therefore please allow sufficient transit time for long-distance deliveries. Orders returned for incorrect shipping address entered will be refunded less shipping cost. All orders are shipped with tracking and Premium Vape Supply is not responsible for shipments once they are confirmed as delivered by USPS. If you would like your order to be delivered with signature confirmation for additional security, please select “Yes” for Signature Confirmation at checkout or contact us directly. For customer protection, any orders over $150 may require additional verification before the order can be shipped and orders over $150 will also be automatically shipped with signature confirmation when possible. Additionally, orders may be placed on hold if there are any billing and shipping address mismatches, CVV verification errors or any other credit card verification errors. You will be contacted in the event of any order holds. Please note that if we do not hear a response, we have the right to cancel your order within 48 hours of your purchase and your payment will be refunded.
Premium Vape Supply reserves our right to combine multiple order shipments, whether on pre-order or for in-stock products. Premium Vape Supply may substitute smaller bottle sizes at our discretion in order to fulfill an order when a large bottle size is out of stock (for example, we may substitute four 30ml bottles for one 120ml bottle of the same eliquid brand, flavor, and nicotine strength).
Customers are responsible for ensuring that the shipping address provided on their order is accurate and up-to-date. We will ship to the address as provided at checkout. Premium Vape Supply shall not be held responsible for incorrect shipping addresses provided or shipping addresses entered incorrectly at checkout. If you need to make a correction to your shipping address after the order is placed, please contact us as quickly as possible so that we may be able to update the address prior to shipment.
By default, all orders will ship via USPS. If you need to make arrangements for an alternate carrier please contact us directly.
Countries subject to change without notice
International customers will be asked to provide an image of their government-issued photo ID for age verification. We will not ship to customers under 21 years of age, regardless of the legal age to purchase vapor products/tobacco products in the destination country.
International customers, please select 0mg option for nicotine strength. The customer assumes all responsibilities for products and shipments clearing customs as well as duties, taxes and additional fees. Premium Vape Supply does not accept responsibility for any customs requirements for clearing customs. Premium Vape Supply does not collect duties and taxes for international shipments, international customers will be responsible for paying duties and taxes directly to their local agency. Premium Vape Supply will NOT include any MSDS (Material Safety Data Sheets) for any products or any additional information required for by customs release. Premium Vape Supply does not accept responsibility for lost or undelivered orders once tracking indicates “Delivered.”
Premium Vape Supply MAY place orders on hold or CANCEL orders shipped to 3rd party shippers or warehouses that are forwarding to outside countries. Any person placing orders as such will be contacted within 24 hours of placing the order to determine whether or not they will be fulfilled.
Premium Vape Supply is NOT responsible for any delays caused by the United Postal Service, US Customs, or the receiving country’s postal service or customs. Any shipments returned to Premium Vape Supply will be refunded LESS the shipping cost as well as any administrative, restocking or other associated fees. If there are any damaged products from return shipments, you will be deducted the original price paid for the product that is damaged from your final refund. Shipments under 4 lbs are considered first class packages once it has been exported from the United States (Even if you have purchased Priority Mail International Services). Tracking information will NOT be updated until the package is received in the destination country. Customs brokerage may take up to 45 days to depart from the United States Customs and may take another 45 days when received in the destination country for customs clearance. Premium Vape Supply is NOT responsible for any customs delays with international shipments.
“Pre-Order” items are expected to ship on the date that is quoted in the description of the product. However, there may be some manufacturer delays, receiving delays, or other circumstances that may cause the arrival date to change. If you are purchasing a “Pre-Order” item WITH non “Pre-Order” items in the same order, please be aware that your entire order will be shipped when the “Pre-order” items are available for shipment. To ensure faster arrival date of the items that are non “Pre-Order”, please order them separately. If you do choose to purchase additional items in the same order as your “Pre-Order”, they will ship out if the total of those items are over $25.00.
Payment Verification/Out of Stock
Your order may be placed on hold if the payment information provided cannot be verified or if an item on your order is out of stock. In this event, we will attempt to contact you via the email address and/or phone number provided in your order information. If we cannot confirm the necessary information, your order may be cancelled after 48 hours and your payment will be refunded.
The terms above are non-negotiable. By using this website and purchasing you agree to the terms as stated. We reserve the right to change the terms without notice as we see necessary.
Due to FDA regulations effective August 8, 2016 Premium Vape Supply must verify the age of every customer to ensure that the customer is of legal age to purchase tobacco products/vapor products. Premium Vape Supply does not sell to any customer under the age of 21. You may be asked to provide an image of government-issued ID matching the billing name on the order so that we may verify your age, you will be notified after placing your order if ID is required for age verification. Your order may be placed on hold until we are able to complete age verification, Premium Vape Supply is not responsible for shipping delays while we attempt to complete age verification.